ai
Service Management
CoPilot
“Helping You Connect the Service Management Dots.”
Explore the first generative AI copilot and assistant designed for service management.
Win within the service experiential economy, regardless of what business you are in.
Improving the customer and worker experience. Powered by the USMBOK®.
World first COPILOT for service management powered by recognized best practices
Transform your service business with the power of AI CoPilot! Discover the ultimate assistant designed to enhance customer and worker experiences. Join now and unlock the future of service management with USMBOK®.
Your Service Transformation Partner
Incorporate Vital Intelligent Automation Strategy
Unleash the power of then USMBOK powered CoPilot to embed an Intelligent Automation strategy into your service management plans and practices. Revolutionize your service management journey with our assistant, designed exclusively for service provider organizations.
7 KNOWLEDGE DOMAINS 42 KNOWLEDGE AREAS
7 knowledge domains spanning customer to infrastructure centricity, each containing 6 disciplines.
Library of 5000+ Concepts
Lexicon of over 5,000 service management concepts and terms, comprising of a definition how to build, how to use.
Universal Service Management
The USMBOK (Universal Service Management Body of Knowledge) is a comprehensive guide and framework for service management that aims to provide a holistic product management approach applicable across all service industries and service businesses, including IT organizations.
Continuously Improved
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The Guide to USMBOK
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The Practitioner Series
Comprehensive Guidance for Practitioners
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Service Incident Management
Service Problem Management
Service Change Management
Service Configuration Management
Browse the Publication Library
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Browse the USMBOK Brain Mindmap
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