ai

Service Management

CoPilot


“Helping You Connect the Service Management Dots.”
Explore the first generative AI copilot and assistant designed for service management.
Powered by the USMBOK®.

Improving the customer and worker experience.

World first COPILOT for service management powered by recognized best practices

Transform your service management with the power of AI CoPilot! Discover the ultimate assistant designed to enhance customer and worker experiences. Join now and unlock the future of service management with USMBOK®.

Empower your service management journey with our cutting-edge AI CoPilot. Let us navigate the complexities for you, powered by the innovative USMBOK® technology. Elevate customer and worker experiences like never before. Discover the future of service management with us.
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Your Service Transformation Partner

Unlock the future of service management with our revolutionary AI CoPilot. Streamline operations, enhance customer interactions, and empower your workforce with next-gen technology. Join us on the journey to elevate your service experience!
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Incorporate Vital Intelligent Automation Strategy

Unleash the power of then USMBOK powered CoPilot to embed an Intelligent Automation strategy into your service management plans and practices. Revolutionize your service management journey with our assistant, designed exclusively for service provider organizations.

7 KNOWLEDGE DOMAINS 42 KNOWLEDGE AREAS

7 knowledge domains spanning customer to infrastructure centricity, each containing 6 disciplines.

Library of 5000+ Concepts

Lexicon of over 5,000 service management concepts and terms, comprising of a definition how to build, how to use. 

Universal Service Management

The USMBOK (Universal Service Management Body of Knowledge) is a comprehensive guide and framework for service management that aims to provide a holistic product management approach applicable across all service industries and service businesses, including IT organizations.

Continuously Improved

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The Guide to USMBOK

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The Practitioner Series

Comprehensive Guidance for Practitioners 

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Service Incident Management

Service Problem Management

Service Change Management

Service Configuration Management

Browse the Publication Library

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Browse the USMBOK Brain Mindmap

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Contact

info@usmbok.com

(858) 688-0404

Sarasota, Florida USA